FAQs

How do I return damaged or defective goods?

In the event that any products supplied to you by us are damaged or defective, we agree to replace or repair the damaged or defective products or refund your order (including postage & packaging) providing you notify us (either via post or e-mail: orders@acerecords.com ) and return the goods within 28 days of purchase. Physical goods should be sent back to us in the same condition you received them to: "Returns" Bus Stop Mail Order Ltd, 42-50 Steele Road, London, NW10 7AS. Music downloads should be returned to us via the e-mail address above including a copy of your notification.