Common Questions
How do you charge for postage?
We offer free postage and packing to UK addresses. For all other territories packaging is free and postage is charged on a weight basis.
How will my package be delivered?
We use First Class mail for UK deliveries and standard Air Mail for all other territories, very large orders will usually be sent by UPS.
How do I return damaged or defective goods?
In the event that any products supplied to you by us are damaged or defective, we agree to replace or repair the damaged or defective products or refund your order (including postage & packaging) providing you notify us (either via post or e-mail: returns@acerecords.com ) and return the goods within 28 days of purchase. Physical goods should be sent back to us in the same condition you received them to: "Returns" Bus Stop Mail Order Ltd, 42-50 Steele Road, London, NW10 7AS. Music downloads should be returned to us via the e-mail address above including a copy of your notification.
Can I cancel my order?
You have the right to cancel your order within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). If you choose to cancel your order, full payment will be returned to you. Returned items should be sent to: “Returns” c/o Bus Stop Mail Order Ltd, 42-50 Steele Road, London, NW10 7AS. Music downloads should be returned to us via the email address: returns@acerecords.com including a copy of your notice of cancellation and order number.
Are you hiring?
Not at the moment. Job opportunities at Ace occur very seldom. If we do have to fill a role with an administrative core, we would post the details on this website and advertise in the London press.
Do you offer internships?
Ace's policy is we do not employ interns - although we are frequently asked about the possibilities. As a small company everyone has their own responsibilities and we simply don't have the time or resources to train and supervise anyone employed on a short-term basis. We believe an intern's time and effort would not be rewarded with proper training and experience and we do not wish to exploit people.
