FAQs

How do you charge for postage?

We offer free postage and packing to UK addresses. For all other territories packaging is free and postage is charged on a weight basis.

Top

How will my package be delivered?

We use First Class mail for UK deliveries and standard Air Mail for all other territories, very large orders will usually be sent by UPS.

Top

How do I return damaged or defective goods?

In the event that any products supplied to you by us are damaged or defective, we agree to replace or repair the damaged or defective products or refund your order (including postage & packaging) providing you notify us (either via post or e-mail: orders@acerecords.com ) and return the goods within 28 days of purchase. Physical goods should be sent back to us in the same condition you received them to: "Returns" Bus Stop Mail Order Ltd, 42-50 Steele Road, London, NW10 7AS. Music downloads should be returned to us via the e-mail address above including a copy of your notification.

Top

Can I cancel my order?

You have the right to cancel your order within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). If you choose to cancel your order, full payment will be returned to you. Returned items should be sent to: “Returns” c/o Bus Stop Mail Order Ltd, 42-50 Steele Road, London, NW10 7AS. Music downloads should be returned to us via the email address: orders@acerecords.com including a copy of your notice of cancellation and order number.

Top

Are you hiring?

Not at the moment. Job opportunities at Ace occur very seldom. If we do have to fill a role with an administrative core, we would post the details on this website and advertise in the London press. 

Top

Do you offer internships?

Ace's policy is we do not employ interns - although we are frequently asked about the possibilities. As a small company everyone has their own responsibilities and we simply don't have the time or resources to train and supervise anyone employed on a short-term basis. We believe an intern's time and effort would not be rewarded with proper training and experience and we do not wish to exploit people. 

Top

How do I download my MP3?

After you have paid for your MP3 you will return to a page where there will be a link to download the MP3 file as a zipped folder. This file will remain active for a limited period only so it is advisable to download it as soon as you can, ideally the same day. If you have missed the deadline for downloading and you file is no longer available, please e-mail orders@acerecords.com

 

 

Top

What happens if I lose my MP3 after I’ve downloaded it?

If you have downloaded the MP3 it is your responsibility to ensure you know where it will be downloaded to. The default location, such as your desktop, could vary depending on what it’s been set to on your computer. Try searching your computer for the song or artist name as this may help you locate the file. If you are truly stuck and cannot locate the file, e-mail orders@acerecords.com

Top

What bit rate do you use?

We encode our MP3s at 256kbs using a variable bit rate. As the bit rate is variable, fewer bits are needed in quieter, less complex sections of a track and more bits are needed in louder, more complex sections. This means you get the best compromise between quality and file size. It also means the exact bit rate of the finished track will vary between songs. 

Top

What can I use to play my MP3 file?

MP3 is the most compatible digital music format. Any media player on your computer or any portable device should be capable of playing the file.  

Top

Why aren’t all the Ace releases available for download?

Because Ace doesn’t own all the recordings we release, lots have to be licensed in. Sometimes the licensing arrangements mean we don’t have download rights and so can’t release MP3 version of the albums. We try to release as much as we can but this still only equates to around 25% of the total number of albums available on the Ace website.  

Top

© Ace records 2012