Delivery & Returns
We now charge postage to UK addresses at cost price. For all other territories packaging is free and postage is charged on a weight basis.
We use Royal Mail Tracked 48 for UK deliveries and DPD for all other territories. You may cancel your order at any time prior to your order being dispatched by emailing us at orders@acerecords.com ensuring that you quote your name, address and order reference number or by telephoning +44 (0) 208 453 1311 between 9am and 5pm GMT/BST, Monday to Friday. Please note: As music downloads are dispatched immediately after purchase, there is no possibility of cancelling these orders.
In the event that any products supplied to you by us are damaged or defective, we agree to replace or repair the damaged or defective products or refund the amount you paid for such goods (including postage & packaging) providing you notify us (either via post at or e-mail: orders@acerecords.com) and return the goods within 28 days of purchase. Physical goods should be sent back to us in the same condition you received them to: "Returns" Bus Stop Mail Order Ltd, Such Close, Letchworth Garden City, SG6 1JF. Music downloads should be returned to us via the e-mail address above including a copy of your notification.
You have the right to cancel your order within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). If you choose to cancel your order, full payment will be returned to you. Returned items should be sent to: “Returns” c/o Bus Stop Mail Order Ltd, Ace Records Ltd, Such Close, Letchworth Garden City, SG6 1JF. Music downloads should be returned to us via the email address: orders@acerecords.com including a copy of your notice of cancellation and order number.
